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| Buy Offer the Demon HERE |
by
Shiela Stewart
Amazon
frustrates me. Am I alone or are there others out there that have had problems
with the in dealing with your books? Three years ago one of my publishers sold
to another publishing house and most of the authors were either dropped or
opted out. I was one of those that opted
out and took my books elsewhere. Since then I have been trying to get all the
old publishers books removed from Amazon. Those books are currently published
with another house with completely different covers.
I
assumed, maybe foolishly, that the old publishing house would remove them. I
was wrong. So here were my books, with the old pub house, posted along with the
latest release. Not only are they up, but they have them in ebook and print.
Now, I know they’re not available and when you go to purchase one it tells you
that. Here is my problem. It’s confusing to the buyers. I had buyer contact me
to say the book she wanted was no longer available and could she get it
elsewhere. I informed her of the latest release of the book and guided her in
the right direction.
So
I’ve sent numerous emails asking for the books to be taken down. Given detailed
information on the books information and I get the runaround. At first they
tell me to get the current ISBN numbers so they can take down the old ones. I
do that, send them to Amazon and get the reply back that I don’t have
authorization to take them down and since the company is no longer operating
there is no one to give the okay. They’re my books, but whatever.
Another
year goes by and I try again thinking, well maybe I misunderstood them. This
time they tell me they will have them removed but six months later they are
still up there. I contact them and they tell me they don’t have the
authorization to take the books down. UGH!!!!
Another
year goes by and I try again, thinking there has to be a way to remedy this. So
I tell them my problem, they send me a reply that says if the new publisher has
different ISBN numbers for the new releases to let them know then they can have
the books removed. Great!!! Yeah…not! I’m elated and give them information and
ask how long it will take to have the books removed. Then I get this reply.
I’m
sorry for any misunderstanding on our recent correspondences with regard to the
request to remove some of your books from Amazon.com.
Kindly
allow me to explain this situation to you.
Although
we can list the availability message of the book on website to ‘Out of print’
and display it as an unavailable title, we cannot remove the Detail page
completely from the website in order to support activities such as sales
through Amazon.com Marketplace.
I
realize this can be disappointing and I’m sorry for this.
UUUUGGGHHHH!
So
okay fine, I’ll have that done. Put the sticker up that says out of print. But
still, I think it will be confusing to the buyers as to why some of my books,
with the same titles are not available. I’m worried it might discourage buyers
from purchasing my books. I’m not sure
why Amazon has a ‘No Take Down’ policy. All I can say is that its frustrating.
On
an up note, Offer the Demon, the second book in my Demon series is now
available in print. Yeah!!!!!! Here is a little teaser.
Offer
the Demon available at Decadent Publishing.
http://tinyurl.com/c44fnw3
Satan doesn’t take no for an answer but Aurora Starr and Scott Monroe are about to challenge that.
Awaken the Demon book one now available in ebook and print. http://tinyurl.com/c2hhmz5
7 comments:
That is just plain crazy. It seems no one will do anything these days in case it comes back to bite them. I withdrew all my money from one bank account, closed it and a year later, they are still sending statements showing a nil balance. I tried calling to tell them - but its all computer generated and they want all sort of security details just to stop wasting THEIR money. It's mad.
That’s ridiculous Barbara! A friend of mine moved and disconnected her cable service and went with satellite instead. Five months later she gets a call from the cable company informing her that if she doesn’t pay the bill for the past five months it will go to a collections agency. She fought with them telling them she told them to disconnect her but they still insisted. It wasn't until she mentioned getting a lawyer they backed off.
I don’t know what to do about Amazon and my old books.
I think all you can do is be persistent. Amazon thinks they can do anything and can't be challenged but I had an issue once about my name being used on a forum and linking my name to my pen name when I review. I complained and they told me to get lost. So I complained twice more and quoted their regulations and then the thread was removed. I was very annoyed.
And trying to talk to a person let alone fine a phone number that's not automated is next to impossible.
That totally sucks, i definitely don't understand that. Do you still have any communication with the old publisher owner? Maybe they could send an email for you even tho when they closed their doors they didn't take down everything...Hopeyou get it worked out!
I tried that Krista and was told its up to me to pull it down. Grrrrr!
You are so right, Faith.
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